Frequently Asked Questions
Still Have a Question? and What This Page Covers.
While you are here
How long do withdrawals take?
Withdrawals are processed within 24 hours after the request is approved. The actual time the funds reach your account then depends on your chosen method, with e-wallets usually arriving within a few hours and bank transfers taking one working day.
How do I cap what I deposit?
From the dashboard, on any of a daily, weekly or monthly basis. The cap holds across every channel, USDT TRC20 and ShopeePay included.
What happens when a game disconnects mid-round?
When you reconnect to the lobby and re-enter the game, it reloads to the exact same state the round was in when the connection dropped, so you can see the result and continue playing from that point without losing your bet.
Can I get help in Bahasa Melayu?
Both English and Bahasa Melayu. The channels listed here are WhatsApp and Telegram.
Does the account need verifying?
Once, before the first withdrawal. It is what keeps every payout after it quick, whether it returns through USDT TRC20 and ShopeePay or another channel.
How do I set a deposit limit?
You can choose a daily, weekly, or monthly limit in the responsible gambling section of your account settings. The minimum limit you can set is RM50 per day, and once saved, the limit applies immediately for the duration you selected.
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Still Have a Question?
If you do not see your question answered below, the quickest way to get help is through the live chat button in the bottom corner of the lobby. The support team replies in English and Bahasa. You can also check the terms and conditions page linked in the site footer. That document covers the full rules for promotions, bets, and account standing that are not repeated here.
What This Page Covers
This page answers the most common questions players ask about deposits, withdrawals, verification, and gameplay on the platform. Each answer is kept short and direct so you can find what you need quickly. The topics here cover the everyday details that matter when you are playing for real money, from how much you need to start right through to what happens if your connection drops in the middle of a spin.
Elsewhere on the site: Fish Shooting, Arcade Games, Online Slots, promotion, and the articles.
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