Get in Touch with Support

Languages and Hours

Live chat answers in English and Bahasa Malaysia from 8am to midnight Malaysian time. Outside those hours the chat button stays visible but you will reach a voicemail-like ticket system instead of a live agent. The contact form does not keep fixed hours – you can submit it at any time. A team member reads it during the same 8am–midnight window, so a late-night form gets its first look the next morning.

Live Chat vs the Contact Form

The green chat button at the bottom-right of the lobby opens a live chat window. Use it for anything that needs a rapid fix – deposit delays, login trouble, or a withdrawal check – because the agent sees your session in real time. The contact form lives under the “Help” menu. Send it for matters that benefit from a paper trail: account disputes, bonus terms clarification, or feedback you want referenced later. Replies arrive by email.

Before You Open a Chat

The first reply can solve your issue outright if you give the agent three facts: your username, the approximate time of the transaction, and the payment method (e-wallet, bank transfer, or DuitNow). Without those, the agent asks, you wait, you reply – the clock ticks. Have those details typed out in a notepad or screenshot ready. That way the chat starts with a clear picture and the agent can check the back end immediately, cutting the back-and-forth down to one or two messages.

Typical Reply Times

Live chat connects you to a person within two to three minutes during the hours listed above. If the queue is long – usually around peak evening play – you might wait up to eight minutes before an agent picks up. The contact form generates an automatic acknowledgement within seconds. A human reply follows within four to six hours on a weekday, or by the next working day if you submit it late on a weekend.

What Never to Share in a Public Channel

Never paste a one-time SMS or email code into live chat or the contact form. That code is your second lock – if someone else sees it, they can reset your password or approve a withdrawal without your permission. Likewise, do not type your full card number or your account password anywhere on the site except the official login field. Support will never ask for those, and a public channel has no encryption for that level of data.

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